Thursday, May 13, 2021

esrshttpdlistener keeps stopping

 After rebooting eSRS GW, it shows it is online but it shows VE is not connecting to EMC.  Checking services and see esrshttpdlistener is not started.  Try to restart service and it won't stay up.  Strange part is all network test are fine.  

Most of the eSRS is firewall related.  If it passes the connectivity test, check the hosts file as some users point out in the forum  https://www.dell.com/community/Secure-Remote-Services-ESRS/ESRS-3-06-esrshttpdlistener-keeps-stopping/td-p/7039948/page/2

Compared the hosts file with the other gateway, I found out the one with issue has an entry 

127.0.0.1  GW_hostname_longname  GW_hostname_shortname localhost

So, I modify the entry to

127.0.0.1 localhost

Reboot and everything comes up fine.  

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