After Windows patching and AppSync server reboot, the management page of AppSync won't load. It only show the 404 error Not found. Restart server makes no difference. Check from support page and find the kb 501522 https://support.emc.com/kb/501522
I do see the three files with undeployed below. So follow the kb and the issue is fixed.
apollo.ear.undeployed
archway-ear.ear.undeployed
remotex.rar.undeployed
Below is kb501522 from EMC support site.
Cause
This may be seen if the Appsync Server services are Started and Stopped in quick succession. There are a number of files, such as E:\EMC\AppSync\jboss\.\standalone\..\applications\apollo.ear which are deployed by the Appsync Server during startup. If the service is stopped before these files are fully deployed the Appsync Server may begin to throw this error.
When we check the location C:\EMC\AppSync\jboss\applications we should see the following 6 files in a healthy system:
- Apollo.ear
- apollo.ear.deployed
- archway-ear.ear
- archway-ear.ear.deployed
- remotex.rar
- remotex.rar.deployed
When we check on a system showing the "Error 404 not found" error we should find some of these files marked as undeployed, eg "apollo.ear.undeployed ".
Workaround
In order to resolve this issue we have to get the Appsync Server service to deploy the .EAR files. Follow the procedure outlined below to accomplish this.
When we find undeployed files in the C:\EMC\AppSync\jboss\applications folder perform below mentioned steps to resolve:
- Stop all the services.
- Take backup of the C:\EMC\AppSync\jboss\applications.
- Rename Apollo.ear.undeployed to Apollo.ear.dodeploy.
- Perform the same steps as step 3 in case any other EAR files are also shown as undeployed.
- Start the services.
- Check the status for .EAR files again at the location C:\EMC\AppSync\jboss\applications.
- Try to log in into appsync GUI after 5 minutes and you should be able to log in.
